Return and Exchange Policy
You are welcome to lodge a return or exchange request within 7 days of your parcel being received.
Returned items must be unworn, unused and in original condition with all tags and packaging intact.
Agave does not cover the shipping cost for returning an item.
To request a return or exchange, please email us at info@agavethelabel.com and include the following details:
- Order ID
- Return Reason
- If you're exchanging an item, please include the product name, colour and size you would like to exchange for
Agave reserves the right to deny the return if the item(s) fail to meet our return policy requirements. Items that do not comply with our return policy will be sent back to the sender at their cost.
Refund
Upon receipt of your return, our team will inspect the items to ensure they meet the eligibility criteria. Once approved, we will issue a refund in the form of store credit. Please note that we do not provide cash refunds.- Refunds will be provided in the form of store credit, which can be used for future purchases on our website.
- Store credit is non-transferable and will be issued to the account used for the original purchase.
- We reserve the right to modify our refund policy at any time. Any changes will be effective immediately upon posting on our website.